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Frequently Asked Questions
Find quick answers to common questions about our notary services, booking process, document support, and what to expect when working with Olive Branch Notary Co. Our goal is to make the process clear, save you time, and help ensure you receive the right service the first time.
Remote Online Notarization
Remote Online Notarization (RON) allows you to have your documents notarized online through a secure live audio-video session with a commissioned notary. You’ll verify your identity, meet with the notary virtually, and sign your document electronically. Once the notarization is complete, you’ll receive your electronically notarized document—without needing to meet with a notary in person.
Yes. Remote Online Notarization is legal, and Olive Branch Notary Co. is authorized to perform remote notarizations under Nevada law. We can serve signers located anywhere in the United States, allowing you to complete your notarization online without being physically located in Nevada.While remote online notarizations are widely accepted, the organization receiving your document may have its own requirements. We recommend confirming that the receiving party accepts remote online notarization before your appointment.
You’ll need a valid government-issued photo ID, a reliable internet connection, and a computer, tablet, or smartphone with a camera and microphone. You’ll also need access to your document electronically. Before meeting with the notary, you’ll complete the secure platform’s identity verification process.
Most documents that require notarization can be completed online through Remote Online Notarization. We’ll review your document before scheduling and let you know if RON is appropriate for your request.
No problem. Remote online notarization can accommodate multiple signers, including signers joining from different locations. If your document requires witnesses, you may provide your own witness who is physically present with you during the session, or an on-demand witness may be arranged through the secure RON platform. Let us know about any additional signers or witness requirements when submitting your request so we can make sure your session is set up correctly.
Apostille & Authentication
An apostille is a certificate that verifies a document for use in another country. You may need one for documents such as birth certificates, marriage certificates, powers of attorney, school records, or other official documents that will be used in another country.The country where your document will be used determines whether it needs an apostille, authentication, or another legalization process. We’ll review your request and help determine the correct process.
Not always. Some documents require notarization before they can be submitted for an apostille, while others follow a different process based on how and where they were issued.We’ll review your document first to determine whether notarization is required and what steps need to be completed before submission.
A wide range of personal, educational, legal, and business documents may qualify for apostille or authentication. The exact requirements depend on the type of document, where it was issued, and the country where it will be used. We’ll review your document and determine the appropriate process before getting started.
Processing times vary depending on the type of document, where it must be processed, and whether additional authentication or legalization steps are required. Mailing time, government processing times, and third-party processing can also affect the overall timeline.
Our apostille request form asks you to choose how you’d like to provide your documents to us and how you’d like them returned once processing is complete. Depending on your needs, you may mail your documents, arrange local pickup and return within the Las Vegas area, or provide them to us during a scheduled mobile notary appointment if notarization is required.Your selected delivery and return method will be reviewed with your request, and any applicable pickup, delivery, or mailing fees will be included in your quote.
Mobile Notary Services
We offer select mobile notary appointments in the Las Vegas area, with priority given to situations such as hospitals, assisted-living facilities, correctional facilities, and other circumstances where in-person notarization is needed. All mobile requests are reviewed before scheduling and are subject to availability.
Mobile notary appointments are available within the Las Vegas area. Service availability may vary based on location, travel time, and the nature of the request. Any applicable travel fees will be included in your quote prior to scheduling.
You will need your complete document and a current government-issued ID that includes your photograph and signature. Do not sign any portion of the document that must be signed in the notary’s presence before your appointment.If your document requires witnesses or has any special signing instructions, please include that information when submitting your request so we can review the requirements in advance.
If your document requires one or more witnesses, please arrange for the required witness(es) to be present at the appointment unless other arrangements have been confirmed in advance. Witness requirements can vary depending on the document, so please verify any specific requirements with the document preparer, attorney, or receiving agency before your appointment.
Have your document(s) ready along with a current form of identification that includes a photograph and signature. Please review any instructions provided with your documents before the appointment, and unless you have been specifically instructed otherwise, wait to sign until you are with the notary.
Document Retrieval & Delivery
This service is for anyone who needs a document picked up or delivered locally in the Las Vegas area but is unable to handle it themselves. For example, couples traveling to Las Vegas to get married may need help retrieving a certified marriage certificate after they have returned home. We can also assist with other eligible local document pickups and deliveries based on availability and the requirements of the issuing agency.
We can assist with eligible documents available for local pickup or delivery in the Las Vegas area, including certified marriage certificates and other records or documents that an issuing agency allows a third party to obtain or deliver. Availability may depend on the agency’s requirements, whether authorization is needed, and the type of document requested.
Government and agency fees, certified copy fees, shipping, courier costs, and expedited processing are separate from the service fee unless otherwise stated in your quote. Any applicable third-party costs will be clearly outlined before service begins.
Booking, Payments & Policies
Submit the appropriate service request form with your appointment or document details. Once your request is reviewed, you’ll receive next steps, pricing, and any additional information needed to confirm your service.
Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment to remain eligible for a refund. Cancellations made within 24 hours of the appointment, as well as no-shows, are non-refundable. Any non-refundable third-party costs that have already been incurred, such as government, shipping, courier, or document retrieval fees, may also be excluded from a refund.
Our short service request form helps us understand exactly what you need before you book. Notarial requirements can vary depending on the document, the type of notarization required, and the receiving party’s instructions. If those requirements are not met, the document may be rejected and you may have to repeat the process, costing you additional time and money. Reviewing your request in advance allows us to provide accurate pricing, identify any important requirements, and help make sure you are directed to the correct service the first time.
Payment is generally due before your appointment or before processing begins. Your invoice will clearly outline the amount due, any applicable third-party fees, and payment instructions so you know the total before moving forward.
Professional & Ongoing Support
Yes. Olive Branch Notary Co. provides ongoing Remote Online Notarization support for professionals and businesses that need a dependable notary for recurring client appointments. Rather than searching for a new notary each time, you can work with one consistent point of contact who understands your workflow, communicates clearly with your clients, and helps make the notarization process easier to manage.
Ongoing Remote Online Notarization support can be especially helpful for estate planning attorneys, law firms, financial professionals, title and real estate professionals, and other businesses that regularly need documents notarized for their clients. RON allows eligible notarizations to be completed online, helping reduce scheduling delays, travel, and the need to find a new notary for each appointment.
We work with you to understand your typical notarization needs, preferred scheduling process, and client workflow. Once established, you can send eligible RON appointments to Olive Branch as needed, giving you a consistent notary contact who is familiar with your process. This helps streamline scheduling, reduce back-and-forth, and create a smoother experience for both your team and your clients.
Still have questions?
Have a question that wasn’t answered above? Contact us and we’ll help you determine the right next step for your document needs.
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